FAQ

Frequently Asked Questions

Is this Zweigart fabric?

Yes.

Is it washable?

Yes.  Strong colors are not guaranteed colorfast, though.

Which one of your fabrics looks like (another company's color)?

I have no idea.  I've never seen their fabric.  You can try asking them which of their fabrics matches mine.

Will you pick out my fabric for me?

Absolutely not!  There are horror stories to go with that!  Please use the floss toss or ColorPlay videos to help you make an informed decision.

Will you hold my order?

Sorry, I can't.

Will you just charge me for (name an item)?

For your own safety, I never see your credit/debit card number.  I can't even believe that someone texted me their credit card info.  PLEASE DON'T DO THAT for your own sake!

I accidentally ordered twice!  Now what?

I will issue a store credit for you minus fees.  I have already paid credit card fees on your order.

You used to do floss tosses.  Will you do one (or two or ten) for me?  My project only has 98 colors.  And I'll ask again tomorrow!  And then I won't buy anything! (true story)

No.  Lesson learned.  😞  Hopefully the ColorPlay videos or floss toss photos help.

Will you sell me an odd sized piece of fabric?

An 1/8, 1/4, 1/2, or full yard can certainly be requested!  I won't do smaller than a fat quarter normally.  Sometimes I have Sampler Cuts™ that are not listed.  Please ask!

Can I request an old color?

You can suggest that I run a preorder of an old color.   A half yard or larger is best per batch.  Sometimes if it is just one quarter, it comes a bit darker.  Sometimes I will just make it and offer it in the shop.  Please don't request a retired color.  They are retired for a reason!

Why didn't you answer my email?

I don't always receive these emails. Please use the Shop chat Monday through Saturday 9:00 AM - 2:00 PM Eastern -- I will definitely receive that.  Any other way has no guarantee of me seeing it.  You can find the info under "Contact" at the bottom of your screen in case you need help figuring it out.  

Do you ship to (country)?

I ship to the United States only at this time.

What country are you in?

The Sunshine State is Florida, USA.  Yes, someone asked.

Can I preorder without paying?

Sorry, no.

Can I request a different count of fabric?

Yes, but only if you are an established customer with a good history!

Can I request unnatural fibers, like rayon?

No, but metallic opalescent fabrics are okay.  I love to make those!

What is a fat quarter (fat half, SamplerCut™?)

A fat quarter of Aida is 18" x 21".  A fat half is 36" x 21".  A SamplerCut™ is 24" x 21".

In linen, a fat quarter is 18" x 27".  A fat half is 27" x 36".  A SamplerCut™ is 19-29" x 27".

" symbolizes inches.

I subscribed and don't get your emails anymore!

If you haven't opened an email AND haven't purchased either ever or in several years, you have been unsubscribed.  If you haven't opened an email, you probably don't want them anyway!

I didn't receive the sale email!

Check your spam folder.

I have a question that isn't here!

Please use the Shop Chat (see hours above.)  Please check your email spam folder for a response.  If you asked for a text response, check your spam/unknown sender folder for a response.  Thank you!